E-commerce Calling Services
all-in-one calling solution provider for the e-commerce business
Weave Better Service and Better Dreams
In the e-commerce industry, building a strong reputation is everything. You need to provide consistently positive experiences for all of your customers. A single negative review can tarnish your image in the online community and dramatically affect your sales. Knowing that 86% of clients stop doing business with a company because of poor customer service, you need to make sure customer service is always a priority for your web-based business and part of your customer retention plan. It is essential that the first point of contact is professional, courteous, and convenient. That’s where CDesk e-commerce call center comes in.
Why verify COD orders ?
Cash on delivery (COD) is a great enabler for the e-commerce industry. It contributes to more than 50% of all e-commerce transactions. But, it also is one of the leading sources of operational loss due to cancellations and bogus orders. Hence, reducing COD failures is top priority for e-commerce players. Using Our COD confirmation service, you can ensure that your COD orders are legitimate before you ship them out.
ABANDONED CART RECOVERY
On average, 76% of people that visit your site and show an interest in your products will leave before completing a shopping cart payment due to various reasons.Convert them into paying customers with us.
Increase Conversion Rate with Abandoned Cart Recovery
Abandoned cart customers are the warmest leads you could have for your business. They are people who have already gone through the awareness, consideration, and preference stages of their sales funnel and just need nudge to confirm their purchase.
Why do Abandoned Cart Recovery Calls ?
It doesn’t matter if you are in Retail, Travel, Insurance, Finance, Utilities or Telecoms, phone calls are the most effective cart recovery channel at your disposal. Not only do they achieve a good contact rate over 65% (source Optilead), but they also regularly achieve conversion rates well over 20% – many times more than that of email, which rarely rises over 5%.
E-commerce businesses are negatively affecting by growing number of returns and order cancellation by buyers. However, is it true every time? There is a bitter truth about e-commerce logistics that no one is talking about. Some buyers may genuinely dissatisfy with the product and returns the same, and also who cancels the order. However, what if one of the stakeholders of this supply chain is making fake delivery attempts?
What is a fake delivery attempt?
Have you ever encountered “customer was not available to receive the shipment”?
It is highly possible that your customer was present at the given delivery address the whole day. However, no delivery representative has actually gone there to make a delivery of the shipment. What happens in such cases? Customers are highly frustrated and dissatisfied with you as a seller for not delivering the order on time.
This type of situations dents your brand image and not of the courier partner.
How WE can save you from such fake delivery attempts?
When our NDR (Non-Delivery Reports) team receives the case of non-delivery in the first attempt, it gets in touch with the customer/consignee.
Our NDR team validates the reason given by the delivery person with the customer. If the reason given by the customer doesn’t match, team marks such cases as the fake delivery attempted or fake remarks given.
Our NDR team escalates the matter immediately to the delivery partner to make delivery reattempt. In this entire process, we keep you (the seller) in a loop to keep the transparency.
We identify the root cause of the issue and ensure product delivery.
You can save yourself from paying shipping charges twice and losing repeat business with a combination of technical and operational efficiency.